We have all felt pressured at one time or another to respond to a difficult question, opinion or request. It may be that we require more time to reflect about what is being asked, or we struggle with how to say no. Or maybe we are just unsure of what we think or what we want.
In this course, we will explore situations where you feel pressure and learn some practical strategies for communicating under pressure.
- Exploring circumstances where pressure occurs
- Difficulties with being assertive
- Managing the conflict within
- Saying no
- Understanding own communication style
- Understanding stress response
- Speaking for own needs
- Assertion skills
- Common pitfalls
- Tips/tools for communicating under pressure
The learning environment includes instruction, exercises, small and large group discussions, and lots of hands-on practice. My goal is to help you develop your skills and sense of confidence.
*Note: I am also a certified personal coach with experience working with individuals on this topic. I can work with you one-on-one to learn and practice these skills in a confidential setting.
I have utilized Pam’s skills as a facilitator working with our Safety Committees at both Canfor and Tolko. As a facilitator, she creates an environment where all participants become actively engaged in the process. The results are demonstrated in a strong commitment by the participants to achieving the targets and goals that are agreed to. Participants leave the process with positive comments about the process and Pam’s ability to engage them in a positive outcome.
Pat DonnellyOperations Manager - Canfor / Tolko
Pam worked with me to dig into what truly motivates me at work and how to deal with difficult client relationship issues. We also discussed how I could get more satisfaction in my free time. Since my meetings with her, I have produced a successful children’s tv show and have re-connected to my love of making art. Pam is patient and thoughtful and helps you to ask yourself the questions that will move you forward. By working with her and doing the homework she assigned, I feel I have a deeper understanding of how to be my best self.
I decided to try coaching to overcome a longstanding block I experienced with being successful at interviews. Pam put me at ease during our coaching sessions and skillfully helped me to believe in my ability to perform well at interviews and more importantly in many other areas of my life. Her coaching was a major contribution to my success in being offered the job of my dreams in a highly competitive process.
Pam is a great contributor to our Instructor team for the UBC Certificate in Project Management. As an expert in conflict resolution, leadership and communications, she has guided our project teams through challenging conflict scenarios and has inspired them all to see a different perspective in managing project teams.
Fiona McAuleySenior Program Leader, UBC Continuing Studies
Working with Pam helped me gain clarity and stay grounded during a period of change and uncertainty in my life.
Through exercises, reflections, and questions, Pam provided a framework that helped me assess where I was at, where I wanted to go, and what were the blockages in getting there. With a forward-looking approach, Pam helped me set goals and follow through on my commitments to myself. Pam helped me more clearly articulate my values and then assess my possible career paths in terms of how they aligned with what was important to me.
The work was still mine to do, but Pam was an indispensable guide in the process, keeping me on track and accountable, always in a supportive way. The exercises and tools I learned will help me long into the future.
Pam Penner was exceptionally helpful to me when I was facing a transitional time in my career. She was able to assist me in isolating the issues I was facing and providing perspective that allowed me to move on. I would highly recommend her services.
Pam is an excellent instructor. She exudes a welcoming and down-to-earth approach as she coaches and instructs learners in conflict resolution and mediation skills. I highly recommend her as a mediator, instructor, and facilitator.
Leanne HarderSkills Coach, Justice Institute of British Columbia
Pam is a valuable member of the faculty at the JIBC, Centre for Conflict Resolution. She teaches and coaches in a variety of courses, and receives very positive feedback from students and colleagues. Pam is always looking for new ways of engaging students and encouraging them to learn and explore ways of dealing with conflict.