We have all felt pressured at one time or another to respond to a difficult question, opinion or request. It may be that we require more time to reflect about what is being asked, or we struggle with how to say no. Or maybe we are just unsure of what we think or what we want.
In this course, we will explore situations where you feel pressure and learn some practical strategies for communicating under pressure.
- Exploring circumstances where pressure occurs
- Difficulties with being assertive
- Managing the conflict within
- Saying no
- Understanding own communication style
- Understanding stress response
- Speaking for own needs
- Assertion skills
- Common pitfalls
- Tips/tools for communicating under pressure
The learning environment includes instruction, exercises, small and large group discussions, and lots of hands-on practice. My goal is to help you develop your skills and sense of confidence.
*Note: I am also a certified personal coach with experience working with individuals on this topic. I can work with you one-on-one to learn and practice these skills in a confidential setting.
Pam Penner was exceptionally helpful to me when I was facing a transitional time in my career. She was able to assist me in isolating the issues I was facing and providing perspective that allowed me to move on. I would highly recommend her services.
Pam is an extraordinary professional with a unique and gifted ability to connect personally with her clients. She has a devoted work ethic and a uniquely rare ability to assist people to identify and work through challenging human and work relationships. Her insights and recommendations have always been on target and resulted in improvements to both business and human performance.
John AppletonRegional Vice President (National Accounts) Bee-Clean Building Maintenance
Working with Pam helped me gain clarity and stay grounded during a period of change and uncertainty in my life.
Through exercises, reflections, and questions, Pam provided a framework that helped me assess where I was at, where I wanted to go, and what were the blockages in getting there. With a forward-looking approach, Pam helped me set goals and follow through on my commitments to myself. Pam helped me more clearly articulate my values and then assess my possible career paths in terms of how they aligned with what was important to me.
The work was still mine to do, but Pam was an indispensable guide in the process, keeping me on track and accountable, always in a supportive way. The exercises and tools I learned will help me long into the future.
Pam is an excellent instructor. She exudes a welcoming and down-to-earth approach as she coaches and instructs learners in conflict resolution and mediation skills. I highly recommend her as a mediator, instructor, and facilitator.
Leanne HarderSkills Coach, Justice Institute of British Columbia
I decided to try coaching to overcome a longstanding block I experienced with being successful at interviews. Pam put me at ease during our coaching sessions and skillfully helped me to believe in my ability to perform well at interviews and more importantly in many other areas of my life. Her coaching was a major contribution to my success in being offered the job of my dreams in a highly competitive process.
Pam is a great contributor to our Instructor team for the UBC Certificate in Project Management. As an expert in conflict resolution, leadership and communications, she has guided our project teams through challenging conflict scenarios and has inspired them all to see a different perspective in managing project teams.
Fiona McAuleySenior Program Leader, UBC Continuing Studies
Pam has instructed in numerous classes for us for a wide variety of clients and learners. She is conscientious, caring and reliable, and has diverse experience and knowledge in the areas of conflict resolution, restorative justice and mediation education and training.
Kent HighnamProgram Director, Centre for Conflict Resolution / Centre for Leadership, Justice Institute of British Columbia
I have utilized Pam’s skills as a facilitator working with our Safety Committees at both Canfor and Tolko. As a facilitator, she creates an environment where all participants become actively engaged in the process. The results are demonstrated in a strong commitment by the participants to achieving the targets and goals that are agreed to. Participants leave the process with positive comments about the process and Pam’s ability to engage them in a positive outcome.