Giving and Receiving Feedback


Critiquing the work or behaviour of others can be one of the most difficult tasks that we perform as individuals, colleagues, supervisors and managers. We are often called upon to give feedback, which, if done poorly, can damage relationships, limit opportunities and increase stress.  Done well, it can change behaviour, reinforce behaviour, and foster continuous growth and improvement.

giving and receiving feedback

We will explore and practice the essential elements of giving and receiving feedback constructively:

  • Identify own attitudes and beliefs about feedback
  • Describe the purpose of giving and receiving feedback
  • Explore challenges
  • Manage self and others’ reactions when giving and receiving feedback
  • Describe the elements of giving constructive feedback and receiving feedback
  • Communication skills to explore, acknowledge and listen at level 3 as well as assert
  • Use a model to prepare and then deliver feedback



This is a one-day course that can be split over two mornings.

Part 1

  • Overview
  • Purpose of feedback
  • Difficulty with giving & receiving feedback
  • Self-talk & shifting perspective
  • Guidelines for receiving feedback
  • Managing our reaction
  • Levels of listening
  • Listening communication skills

Part 2

  • Questions/Comments
  • Guidelines for Giving Feedback
  • Communication skills for giving feedback
  • Model for planning and delivering feedback
  • Managing defensive reactions / resistance

The learning environment includes instruction, exercises, small and large group discussions, and lots of hands-on practice. My goal is to help you develop your skills and sense of confidence.


*Note: I am also a certified personal coach with experience working with individuals on this topic. I can work with you one-on-one to learn and practice these skills in a confidential setting.