Critiquing the work or behaviour of others can be one of the most difficult tasks that we perform as individuals, colleagues, supervisors and managers. We are often called upon to give feedback, which, if done poorly, can damage relationships, limit opportunities and increase stress. Done well, it can change behaviour, reinforce behaviour, and foster continuous growth and improvement.
We will explore and practice the essential elements of giving and receiving feedback constructively:
- Identify own attitudes and beliefs about feedback
- Describe the purpose of giving and receiving feedback
- Explore challenges
- Manage self and others’ reactions when giving and receiving feedback
- Describe the elements of giving constructive feedback and receiving feedback
- Communication skills to explore, acknowledge and listen at level 3 as well as assert
- Use a model to prepare and then deliver feedback
This is a one-day course that can be split over two mornings.
- Purpose of feedback
- Difficulty with giving & receiving feedback
- Self-talk & shifting perspective
- Guidelines for receiving feedback
- Managing our reaction
- Levels of listening
- Listening communication skills
- Guidelines for Giving Feedback
- Communication skills for giving feedback
- Model for planning and delivering feedback
- Managing defensive reactions / resistance
The learning environment includes instruction, exercises, small and large group discussions, and lots of hands-on practice. My goal is to help you develop your skills and sense of confidence.
*Note: I am also a certified personal coach with experience working with individuals on this topic. I can work with you one-on-one to learn and practice these skills in a confidential setting.
Pam is an excellent instructor. She exudes a welcoming and down-to-earth approach as she coaches and instructs learners in conflict resolution and mediation skills. I highly recommend her as a mediator, instructor, and facilitator.
Leanne HarderSkills Coach, Justice Institute of British Columbia
Working with Pam helped me gain clarity and stay grounded during a period of change and uncertainty in my life.
Through exercises, reflections, and questions, Pam provided a framework that helped me assess where I was at, where I wanted to go, and what were the blockages in getting there. With a forward-looking approach, Pam helped me set goals and follow through on my commitments to myself. Pam helped me more clearly articulate my values and then assess my possible career paths in terms of how they aligned with what was important to me.
The work was still mine to do, but Pam was an indispensable guide in the process, keeping me on track and accountable, always in a supportive way. The exercises and tools I learned will help me long into the future.
I have utilized Pam’s skills as a facilitator working with our Safety Committees at both Canfor and Tolko. As a facilitator, she creates an environment where all participants become actively engaged in the process. The results are demonstrated in a strong commitment by the participants to achieving the targets and goals that are agreed to. Participants leave the process with positive comments about the process and Pam’s ability to engage them in a positive outcome.
Pat DonnellyOperations Manager - Canfor / Tolko
Pam is a great contributor to our Instructor team for the UBC Certificate in Project Management. As an expert in conflict resolution, leadership and communications, she has guided our project teams through challenging conflict scenarios and has inspired them all to see a different perspective in managing project teams.
Fiona McAuleySenior Program Leader, UBC Continuing Studies
Pam has instructed in numerous classes for us for a wide variety of clients and learners. She is conscientious, caring and reliable, and has diverse experience and knowledge in the areas of conflict resolution, restorative justice and mediation education and training.
Kent HighnamProgram Director, Centre for Conflict Resolution / Centre for Leadership, Justice Institute of British Columbia
Pam Penner was exceptionally helpful to me when I was facing a transitional time in my career. She was able to assist me in isolating the issues I was facing and providing perspective that allowed me to move on. I would highly recommend her services.
Pam is an extraordinary professional with a unique and gifted ability to connect personally with her clients. She has a devoted work ethic and a uniquely rare ability to assist people to identify and work through challenging human and work relationships. Her insights and recommendations have always been on target and resulted in improvements to both business and human performance.
John AppletonRegional Vice President (National Accounts) Bee-Clean Building Maintenance
Pam is a valuable member of the faculty at the JIBC, Centre for Conflict Resolution. She teaches and coaches in a variety of courses, and receives very positive feedback from students and colleagues. Pam is always looking for new ways of engaging students and encouraging them to learn and explore ways of dealing with conflict.