Navigating Difficult Conversations


Having difficult conversations is a key aspect of managing employees, and yet it is often the most uncomfortable.  We have a host of concerns that influence our decision about whether or not to engage in a difficult conversation, such as retaliation; damage to relationships; angering others; impacting morale; making others uncomfortable, or feeling incompetent.  This interactive course focuses on learning how to have a difficult conversation in a way that builds relationships, acknowledges the interests or needs of others, as well as our own, and builds collaborative solutions that improve efficiencies, develops employees and changes problematic behaviours.

navigating difficult conversations

Course content can be custom-designed to meet your timeline and needs from topics such as:

  • our own attitudes and beliefs about challenging communications
  • the challenges we experience
  • the intent and goals of a difficult conversation
  • issues related to content, process and relationship
  • the interrelationship between positions, issues and needs/interests
  • the impact of stress
  • a model for preparing and conducting a difficult conversation
  • managing the defensive response and de-escalating emotion
  • using the advanced skill of reframing to de-escalate conflict, acknowledge the needs of others, neutralize issues or topics for discussion and shift the conversation from a negative focus to a positive one
  • tips on how to work with other styles (Insights) and strengthen your own approach
  • shifting your perspective to a more productive and empowering one
  • guidelines for giving and receiving feedback more effectively




The learning environment includes instruction, exercises, small and large group discussions, and lots of hands-on practice. My goal is to help you develop your skills and sense of confidence.


*Note: I am also a certified personal coach with experience working with individuals on this topic. I can work with you one-on-one to learn and practice these skills in a confidential setting.